Privacy Policy

KV Services 14650 Southlawn Ln, Rockville, MD 20850 Phone: 301-947-9655 Email: info@kv-services.com

Effective Date: March 20, 2026

1. Introduction

KV Services (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us — including through our website, contact forms, and SMS text message communications.

By providing your contact information or consenting to receive communications from us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, mailing address, email address, and phone number (including mobile number).
Service Information: Details about your property, service requests, and scheduling preferences.
Usage Data: Information about how you interact with our website (e.g., pages visited, browser type, IP address).
Communications: Records of your correspondence with us, including emails and text messages.

3. How We Use Your Information

We use the information we collect to:

Schedule and confirm lawn care and landscaping service appointments.
Send appointment reminders and service notifications via SMS text message.
Respond to your inquiries and provide customer support.
Send service updates, invoices, or other transactional communications.
Improve our services and website experience.
Comply with applicable laws and regulations.

4. SMS Text Messaging

By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS appointment reminders and service-related notifications from KV Services.

Message Frequency: Message frequency may vary based on your service schedule.
Message & Data Rates: Standard message and data rates may apply. Contact your mobile carrier for details.
Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent.
Help: Reply HELP for assistance, or contact us directly at 301-947-9655 or info@kv-services.com.

⚠️ No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., scheduling software, communication platforms), strictly for the purpose of providing services on our behalf and under confidentiality obligations.
Legal Requirements: When required to comply with applicable law, court orders, or government requests.
Business Protection: To protect the rights, property, or safety of KV Services, our customers, or others.

We do not share your phone number or SMS opt-in consent data with any third party for their own marketing or promotional use.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission or storage is 100% secure. We encourage you to take steps to protect your own information as well.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, or resolve disputes.

8. Your Rights & Choices

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal limitations.
Opt out of SMS communications at any time by replying STOP.

To exercise any of these rights, contact us at info@kv-services.com or 301-947-9655.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

KV Services 14650 Southlawn Ln, Rockville, MD 20850 📞 301-947-9655 ✉️ info@kv-services.com